Refund and Returns Policy

Last updated: September 3, 2026

Rockwell Pro is a digital subscription: you receive a license key by Discord DM immediately after payment, which you can activate right away with /setup activate.

1. Before activation
If you have not yet activated your license key, contact us at contact@rockwell-bot.com within 14 days of purchase for a full refund.

2. After activation
Because the service is delivered and used immediately, we do not offer refunds once a license key has been activated on a server, except where required by law or in the case of a proven technical fault on our side that we are unable to fix within a reasonable time.

3. Your EU right of withdrawal — important note for the site owner
Under EU consumer law, customers normally have a 14-day right of withdrawal on online purchases, including digital services. For a digital service delivered immediately (like a license key), you can only remove this right if the customer explicitly agrees, before paying, to immediate access AND acknowledges that they lose their right of withdrawal once the service starts. This typically requires a checkbox at checkout that the customer must actively tick — it cannot be assumed or pre-checked.
⚠️ Action needed: add this consent checkbox to your WooCommerce checkout (a legal/GDPR compliance plugin can usually add this for you), otherwise this section 2 may not be enforceable and customers could legally request a refund within 14 days regardless of activation.

4. Billing errors
If you believe you were charged incorrectly (wrong amount, duplicate charge), contact us at contact@rockwell-bot.com with your order number and we will investigate and correct it.

5. How to request a refund
Email contact@rockwell-bot.com with your order number and the reason for your request. We aim to respond within 5 business days.